Privacy Policy

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At Sartorial Elite, accessible from www.sartorialelite.in, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

1. Information We Collect

We collect personal information such as your name, email address, phone number, shipping address, billing address, and payment details when you make a purchase or register on our website.

2. How We Use Your Information

We use your information to:

• Process your orders and payments

• Deliver products and manage returns

• Communicate order updates and promotions

• Improve our website and customer service

We do not sell or rent your personal information to third parties.

3. Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

4. Cookies

We use cookies to enhance your browsing experience and track website usage. You can choose to disable cookies through your browser settings.

5. Third-Party Services

We may use third-party services for payment processing and logistics. These providers have their own privacy policies regarding user data.

6. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page.

 

Cancellation and Refund Policy

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1. Order Cancellation

• Orders can be cancelled within 24 hours of placement or before they are shipped, whichever is earlier.

• To cancel an order, please contact us at sartorialelite2024@gmail.com or through your account dashboard.

2. Refunds

• Refunds are initiated for cancelled orders (as per above) and for returned products that meet our return criteria.

• Refunds will be processed to the original method of payment within 7-10 business days after approval.

3. Non-Refundable Items

• Custom-made or personalized items are non-refundable unless they arrive damaged or incorrect.

• Sale or clearance items may not be eligible for refund unless stated otherwise.

 

Shipping and Delivery Policy

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1. Shipping Information

• We offer nationwide shipping across India.

• Orders are typically processed within 1-2 business days and delivered within 5-7 business days.

• You will receive a tracking number via email or SMS once your order is shipped.

2. Delivery Charges

• Standard delivery charges may apply and will be calculated at checkout.

• Free shipping may be available on orders above a certain amount, as per promotional terms.

3. Delays and Exceptions

• While we strive to meet delivery timelines, delays due to weather, logistics issues, or regional restrictions may occur.

• In such cases, we will keep you informed through email or SMS updates.

4. Damaged or Missing Items

• If your order arrives damaged or items are missing, contact us within 48 hours of delivery with supporting photos.